Frequently Asked Questions
Insights on Alarm System Testing, Troubleshooting and More
These are some of the questions we answer for customers most
often, but if you have a question that isn't addressed here, please feel free
to call us at 1-800-949-1799. We have service technicians on call to serve you 24 hours a
day, 7 days a week.
I want to eliminate my telephone landline. Can my security system
work without a landline?
InterConekt is a service that can be utilized by your
security system to communicate as a primary form of communication or as a
backup to your provider in case the phone service fails. InterConekt
communicates through cellular technology, and offers advanced interactive
features if you wish to arm and disarm your system from your computer or
smartphone. More about InterConekt.
I have InterConekt with Interactivity. How do I login to
access my system?
InterConekt will give you the freedom to arm and disarm your
system remotely with your computer or smartphone. It also has many other
interactive features that you can add in the future. Click here for a video on
how to login for the very first time. If you have any questions, please call
customer service at 1-800-949-1799.
How do I test my security system?
It is important to test your system once a month, anytime
phone work has been done on your system or one week prior to vacation. To put
your system on test, just call our central monitoring station at
How do I update my emergency contacts?
You can update your emergency contacts by calling us at
1-800-336-4825. Please have your password available. Remember that Emergency
Contacts are people you identify who will be contacted by our monitoring center
in the event of an alarm or an emergency.
Who is Universal Security Monitoring?
Universal Security Monitoring is the Five Diamond UL Listed
Central Monitoring Station formed by the owner of Crime Prevention Security
Systems to monitor all of our customers. We monitor homes and businesses for
burglary, fire, medical and panic emergencies. We also offer two-way voice and
video monitoring. Additionally, we are the only live redundant monitoring
center in the southeast, with our secondary location in Atlanta, Georgia.
What is the difference between my keypad code and my password?
Your keypad code is the 4-digit code you use to arm and
disarm your security system. Your password is the word or set of numbers you
verbally tell the operator at our monitoring center to cancel a false alarm
dispatch. Some customers choose to keep these as the same 4-digit code, while
others prefer to have a different keypad code and password.
What is this permit notice I got in the mail?
In Alachua County, all alarm systems are required to be
permitted with the City of Gainesville or Alachua County through the False
Alarm Reduction Unit (FARU). When you originally sign on to monitor with Crime
Prevention, we complete this paperwork for you and submit it to FARU. Every
year thereafter, you are required to complete this form and submit it to FARU
along with any applicable fees.
There is a problem with my system. What should I do?
The quick reference guide for your system will
help you to troubleshoot, should there be a problem with your system. If you
need further assistance, your user manual provides additional, more detailed
information. If still need assistance, call customer service at 1-800-949-1799.