Frequently Asked Questions

If you have a question that isn't addressed here, please feel free to call our free 24 hour telephone support.  If you need a service technician, we have them on call 24 hours a day, 7 days a week.
 
I want to eliminate my telephone landline. Can my security system work without a landline?

InterConekt is a service that can be utilized by your security system to communicate as a primary form of communication or as a backup to your provider in case the phone service fails. InterConekt communicates through cellular technology, and offers advanced interactive features if you wish to arm and disarm your system from your computer or smartphone.  More about InterConekt.

I have InterConekt with Interactivity.  How do I login to access my system?

Congratulations!  InterConekt will give you the freedom to arm and disarm your system remotely with your computer or smartphone.  It also has many other interactive features that you can add in the future.  Click here for a video on how to login for the very first time.  If you have any questions, please call customer service at 1-800-949-1799.


How do I test my security system?

It is important to test your system once a month, anytime phone work has been done on your system, or one week prior to vacation.  To put your system on test, just call our central monitoring station at 1-800-336-4825.


How do I update my emergency contacts?

You can update your emergency contacts by calling us at 1-800-336-4825. Please have your password available. Remember that Emergency Contacts are people you identify who will be contacted by our Monitoring Center “Universal Security Monitoring” in the event of an alarm or an emergency.  Your Emergency Contacts may change from time to time.  Please review your contact list periodically, and contact us with any changes you need made.


"Who is Universal Security Monitoring?"

Universal Security Monitoring is the Five Diamond UL Listed Central Monitoring Station formed by the owner of Crime Prevention Security Systems to monitor all of our customers. We monitor homes and businesses for burglary, fire, medical, and panic emergencies. We also offer two-way voice and video monitoring. Additionally, we are the only live redundant monitoring center in the southeast, with our secondary location in Atlanta, Georgia.


"What is the Difference between my Keypad Code and my Password?"

Your keypad code is the 4-digit code you use to arm and disarm your security system. Your password is the word or set of numbers you verbally tell the Operator at our monitoring center to cancel a false alarm dispatch. Some customers choose to keep these as the same 4-digit code, while others prefer to have a different keypad code and password.

Most alarm panels allow you to have multiple keypad codes and passwords. For businesses, each employee who has alarm access can have a different code to arm and disarm. That way, when there is turnover, the owner can easily deny alarm access to a terminated employee. For families, this feature often comes in handy with teenage children.


"What is this Permit Notice I Got in the Mail?"

In Alachua County, all alarm systems are required to be permitted with the City of Gainesville or Alachua County through the False Alarm Reduction Unit (FARU). When you originally sign on to monitor with Crime Prevention, we complete this paperwork for you and submit it to FARU.

Every year thereafter, you are required to complete this form and submit it to FARU along with any applicable fees. For more information, please click here to visit the Alachua County Sheriff's Department website regarding false alarms.


There is a problem with my system.  What should I do?

The quick reference guide for your system will help you to troubleshoot, should there be a problem with your system. If you need further assistance, your user manual provides additional, more detailed information.  If you need further assistance, call customer service at 1-800-949-1799.