FREQUENTLY ASKED QUESTIONS
These are some of the questions we answer for customers most often, but if you have a question that isn’t addressed here, please feel free to call us at 1-800-949-1799. We have service technicians on call to serve you 24 hours a day, 7 days a week.
Where can I find the user manual and video tutorial for my SimonXT or Concord 4 system?
I want to eliminate my telephone landline. Can my security system work without a landline?
InterConekt is a service that can be utilized by your security system to communicate as a primary form of communication or as a backup to your provider in case the phone service fails. InterConekt communicates through cellular technology, and offers advanced interactive features if you wish to arm and disarm your system from your computer or smartphone. More about InterConekt.
I have InterConekt with Interactivity. How do I login to access my system?
InterConekt will give you the freedom to arm and disarm your system remotely with your computer or smartphone. It also has many other interactive features that you can add in the future. Click here for a video on how to login for the very first time. If you have any questions, please call customer service at 1-800-949-1799.
How do I test my security system?
It is important to test your system once a month, anytime phone work has been done on your system or one week prior to vacation. To put your system on test, just call our central monitoring station at 1-800-336-4825.
How do I update my emergency contacts?
You can update your emergency contacts by calling us at 1-800-336-4825. Please have your password available. Remember that Emergency Contacts are people you identify who will be contacted by our monitoring center in the event of an alarm or an emergency.
Who is Universal Security Monitoring?
Universal Security Monitoring is the Five Diamond UL Listed Central Monitoring Station formed by the owner of Crime Prevention Security Systems to monitor all of our customers. We monitor homes and businesses for burglary, fire, medical and panic emergencies. We also offer two-way voice and video monitoring. With our secondary location in Atlanta, Georgia, we are one of the few live redundant monitoring companies in the Southeast.
What is the difference between my keypad code and my password?
Your keypad code is the 4-digit code you use to arm and disarm your security system. Your password is the word or set of numbers you verbally tell the operator at our monitoring center to cancel a false alarm dispatch. Some customers choose to keep these as the same 4-digit code, while others prefer to have a different keypad code and password.
What is this permit notice I got in the mail?
In Alachua County, all alarm systems are required to be permitted with the City of Gainesville or Alachua County through the False Alarm Reduction Unit (FARU). When you originally sign on to monitor with Crime Prevention, we complete this paperwork for you and submit it to FARU. Every year thereafter, you are required to complete this form and submit it to FARU along with any applicable fees.
There is a problem with my system. What should I do?
The quick reference guide for your system will help you to troubleshoot, should there be a problem with your system. If you need further assistance, your user manual provides additional, more detailed information. If still need assistance, call customer service at 1-800-949-1799.
Are there other user manuals available?
Yes! Here are other user manuals for additional security equipment: