An alarm notification can notify users if there has been an alarm event at the property.


To create an alarm notification from the website:

  1. Log into your customer account.
  2. Click Notifications.
  3. Click +New Notification.
  4. Click Alarm.
  5. Name the new notification rule.
  6. Click the alarm types to be notified about checkboxes under Alarm of type.
  7. Select Any Sensor from the Is reported by dropdown menu, unless a specific sensor is to be monitored.
    • Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
  8. To choose notification recipients, click +Add Recipient.
  9. Click the entries in the Address book that are to be notified, or click +New button to add a new Address Book entry.
  10. Click Close.
  11. Verify the notification is configured with the correct settings.
  12. Click Save.


To create an alarm notification from the app:

  1. Log into the customer app.
  2. Tap Menu.
  3. Scroll through the Menu until you see Notifications. Tap Notifications.
  4. Tap Manage Notifications.
  5. Next to Notifications, tap +Add.
  6. Tap Create Your Own.
  7. Tap Alarm.
    1. Rename the rule in the dialog box where it says “Alarm”.
    2. Under “When Alarm of type:”, Tap either Audible, Silent, or both.
    3. Under “Is reported by:”. Tap one of the following:
      • Any Sensor. This will notify you when any sensor goes off.
      • Specific Sensor. This will allow you select specific sensors in the event of an alarm.
    4. Tap +Add Recipients.
    5. Under Address Book, tap the recipient you would like to receive the notification. You will see a check mark next to their name.
    6. Scroll down. Tap Close.
  8. Tap Save.


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